Shipping policy
4. Shipping policy
We ship New Zealand-wide with Aramex, and rurally with NZ Post. Tracking is included on every order.
Processing time
Most orders are packed and dispatched within 1 to 2 business days of your order being placed. Weekend and public holiday orders ship the next business day.
Delivery times (from dispatch)
- Urban North Island: 1 to 3 business days
- Urban South Island: 2 to 4 business days
- Rural Delivery: add 1 to 2 business days
These are courier estimates. Delays outside our control (weather, network congestion, holiday peaks) can happen.
Shipping costs
Shown at checkout before you pay, based on your address and order weight. Rural delivery may include a courier surcharge.
International shipping
We currently ship within New Zealand only, please contact us at yappa@yappa.co.nz if you would like a quote for International shipping.
Tracking
You'll get a tracking link by email as soon as your order is dispatched. If it hasn't turned up after 3 business days beyond the estimate, email yappa@yappa.co.nz with your order number and we'll chase it up.
Lost or damaged parcels
If your parcel is lost by the courier or arrives damaged, contact us within 7 days of the delivery estimate at yappa@yappa.co.nz. We'll lodge a claim with the courier on your behalf.
Pickup
Flexible pickup is available at 2A Rothesay Street, Remuera, Auckland 1050. After completing your order, please contact us by Text Message on 02102591008 quoting your order number and preferred pickup times.
