Refund policy
1. Return and Refund Policy
We stand behind everything we sell. If something's not right when it arrives, or if it's not what you expected, we'll sort it out.
Change-of-mind returns
You can return most items within 14 days of delivery for a refund or store credit, as long as:
- The item is unopened (if new/sealed)
- The item has not been used
- The item is in the original condition as sent
- You have proof of purchase (order confirmation email or order number)
You cover the return shipping. Once we receive the item and confirm its condition, we'll process the refund / store credit within 5 business days.
Faulty, damaged, or not-as-described items
If your item arrives damaged, doesn't work, or doesn't match its description, contact us within 14 days at yappa@yappa.co.nz with your order number and a couple of photos.
This is separate to change-of-mind returns and applies to games, consoles, discs, cases, controllers, and all other items.
Items we can't accept back
- Digital content and download codes once redeemed
- Items showing damage caused after delivery
- Items where parts have been swapped
- Gift cards and store credit balances
Refund method
Refunds go back to the original payment method. Card refunds usually appear within 3 to 10 business days depending on your bank. Store credit refunds are instant.
Your Consumer Guarantees Act rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product fails to meet a consumer guarantee, we'll comply with our obligations under the Act, which may include repair, replacement, or refund.
How to start a return
Email yappa@yappa.co.nz with:
- Your order number
- Which item you want to return
- The reason (change of mind, damaged, not as described)
We'll reply with return instructions as applicable.
